Receptionist / Customer Care

Duties and Requirements:

• Managing and verifying orders from e-commerce sites.
• Managing contacts/requests (product information, order status, returns, refunds, etc.) from Customers from e-commerce sites via various channels including live chats
• Order shipping management via various couriers and instructions to logistics
• Greeting customers and visitors and sorting switchboard phone calls
• Reception and showroom management (including display areas and bar)
• Entry of customer master data and orders
• Verifying invoices from new couriers with related shipment control
• Support to B2B customer care office
• Minimum requirement fluent English language spoken and written, second language knowledge appreciated
• Previous experience in similar foreign sales role – customer care – receptionist