Receptionist / Customer Care
June 20, 2022
|By beconcept
Duties and Requirements:
- Managing and verifying orders from e-commerce sites.
- Managing contacts/requests (product information, order status, returns, refunds, etc.) from Customers from e-commerce sites via various channels including live chats
- Order shipping management via various couriers and instructions to logistics
- Greeting customers and visitors and sorting switchboard phone calls
- Reception and showroom management (including display areas and bar)
- Entry of customer master data and orders
- Verifying invoices from new couriers with related shipment control
- Support to B2B customer care office
- Minimum requirement fluent English language spoken and written, second language knowledge appreciated
- Previous experience in similar foreign sales role – customer care – receptionist